At the center of the Social Web and the shared activities that define it are the online personas of participants: More than with prior anonymous discussion boards or cloaked personas, it’s an actual identity that is of value in a business context, since it is generally the motivation of an individual to be noticed as such that drives social participation in the first place. Though detailed personal information is (still) generally not available except to “trusted friends” or colleagues, the use of a real name or photo in one’s social profile is becoming common. Along with any optionally provided information, the result is a a basis for understanding who it is that is actually participating.
The Profi le as a Social Connector
Taken together, the signifi cance of the profi le is its central role in establishing who is participating. When people have that basic information, they will more readily enter into functional relationships and share or transfer useful knowledge. This is, of course, the primary objective in building a social business or supporting application. By connecting the organization with its stakeholders whether a business and its customers or a nonprofi t and its members social profi les form the basis for an accountable, productive relationship.
Premiere Global: A Practical Example of Profi les
In my experience working with Atlanta-based Premiere Global (PGi) on the implementation of a community, the role of the social profi le in activating and sustaining the community is particularly instructive as regards the role of the profi le in a community application. This particular project a developer’s community built around PGi’s communications API was intended to bring independent developers and internal PGi experts together in a collaborative venue that would spur the development of new and innovative communications applications.
The Profile and the Social Graph
Recall the discussion of the social graph in Chapter 2, “The New Role of the Customer.” Looking ahead, Chapter 11, “The Social Graph”, will provide an in-depth treatment. For now, understand that the social graph includes the set of profiles that describe.
T he Social Business Ecosystemâmembers of a social network and the interactions, activities, and relationships that connect specific profiles on the Social Web. In perhaps the simplest view, the social graph defines the way in which one profile is connected to another, through a friendship relationship perhaps. Because the profile itself is tied to a person—however vaguely that profile may have been defined there is a sense of accountability and belonging that translates into shared responsibility between those so connected.
This relationship might be highly asymmetric: Robert Scoble’s individual fans may get more from him than he gets from any one of them. Nonetheless, there is a set of rules and expectations that define these relationships, and in doing so set up the value-based transaction and knowledge exchange that ultimately occurs between participants on the Social Web.
Taking the four basic building blocks together—consumption, curation, creation, and collaboration—one possible model (there are many) for driving engagement emerges. Engagement can be tapped for marketing purposes by anchoring it within the context of the basic social structures—communities, social applications, and similar—and then connecting these back to your brand, product, or service. In this section, social applications are the focus